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Privacy Policy

Privacy Policy

Protecting your private information is our priority.  This Privacy Policy applies to and Alterra Property Group, LLC and governs data collection and usage.  For the purposes of this Privacy Policy, unless otherwise noted, all references to Alterra Property Group, LLC include, APG, APG Living and  The APG website is a Property Management site.  By using the APG website, you consent to the data practices described in this statement.

Collection and Use of your Personal Information


In order to better provide you with services offered on our Site, APG may collect personally identifiable information, such as your name, address, e-mail address, phone number, username and password.


We do not collect any personal information about you unless you voluntarily provide it to us.  However, you may be required to provide certain personal information to us when you elect to use certain services available on the Site.  These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) sending us an email message or filling out a contact form.  To wit, we will use your information for, but not limited to, communicating with you in relation to services you have requested from us. 


APG collects and uses your personal information to operate its website(s) and deliver the services you have requested.  APG may also use your personally identifiable information to inform you of other products or services available from APG and its affiliates.



Children’s Privacy


APG recognizes the privacy interest of children and we encourage parents and guardians to take an active role in their children’s online activities and interests.  Neither our Site nor our services are intended for children under the age of 13.  APG does not target its services or this Site to children under 13.  APG does not knowingly collect personally identifiable information from children under the age of 13.



Sharing Information with Third Parties


APG does not sell, rent or leases its customer lists to third parties.


APG may share data with trusted partners to help perform statistical analysis, send you email, or provide customer support.  All such third parties are prohibited from using your personal information except to provide these services to APG, and they are required to maintain the confidentiality of your information.

APG may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process service on APG or the Site; (b) protect and defend the rights or property of APG; and/or (c) act under exigent circumstances to protect the personal safety of users of APG, or the public.



Links to Third Party Sites


The Site may provide links to other Web sites or resources over which APG does not have control (“External Web Sites”).  Such links do not constitute an endorsement by APG.  You acknowledge that APG is providing these links as a convenience, and further agree that APG is not responsible for the content of these External Web Sites.  Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked External Web Sites.



Automatically Collected Information


Information about your computer hardware and software may be automatically collected by APG.  This information can include: your IP address, browser type, domain names, access times and referring website addresses.  This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the APG website.



Use of Cookies


The APG website may use “cookies” to help you personalize your online experience.  A cookie is a text file that is placed on your hard disk by a web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.


One of the primary purposes of cookies is to provide a convenience feature to save you time.  The purpose of a cookie is to tell the Web server that you have returned to a specific page.  For example, if you personalize APG pages, or register with APG site or services, a cookie helps APG to recall your specific information on subsequent visits.  This simplifies the process of recording your personal information, such as billing addresses, and so on.  When you return to the same APG website, the information you previously provided can be retrieved so you can easily use the APG features that you customized.


You have the ability to accept or decline cookies.  Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of the APG services or websites you visit.



Third Party Analytics Tools

Beyond the personally identifiable information you voluntarily provide to us, APG utilizes analytics tools (and in the future may utilize other similar sites or services) including third party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, may be collected and aggregated across APG Site users for our analysis and advertising efforts.

APG uses Remarketing with Google Analytics and Google Adwords to display relevant advertisements to users who have previously visited our Site. Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display APG ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics.

APG may also use Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics.

Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at



Security of your Personal Information


APG may employ industry standard technological measures that are designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. APG may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.


E-mail Communications


From time to time, APG may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.



External Data Storage Sites


We may store your data on servers provided by third party hosting vendors with whom we have contracted.



Notice to International Users

This Privacy Policy is for users of APG services in the U.S. If you do not reside in the U.S. and are visiting this site, if you provide Personal Information to us, it may be transferred to and processed on computers in the U.S. and other countries. Do not provide your Personal Information to us if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers.


Changes to this Statement

APG reserves the right to change this Privacy Policy from time to time.  Your continued use of any APG Site after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.



Contact Information

APG welcomes your questions or comments regarding this Privacy Policy.  If you have questions please contact APG directly:


Alterra Property Group, LLC | 414 S. 16th Street | Philadelphia, Pennsylvania 19146 | P: (215) 667-6830




Last updated as of October 23, 2019